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Customer Service Team Lead

2 months ago

Vancouver, British Columbia, Canada City Avenue Market Full time
Customer Service Supervisor Job Description

At City Avenue Market, we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our retail operations team, you will be responsible for ensuring exceptional customer experiences and leading a team of customer service representatives.

Key Responsibilities:
  • Team Leadership: Supervise and coordinate the activities of customer service staff, providing guidance and support to ensure excellent customer service.
  • Sales Support: Assign sales workers to duties and authorize the return of merchandise as needed.
  • Work Scheduling: Establish work schedules to ensure adequate staffing levels and efficient operations.
  • Issue Resolution: Resolve customer complaints, requests, and supply shortages in a timely and professional manner.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a customer service or retail operations role.
  • Language: Fluency in English.
  • Work Hours: 35 hours per week.