Customer Service Team Lead
6 days ago
We are seeking a highly skilled Customer Service Supervisor to join our team at Doormate Services Inc. as a key member of our customer-facing operations.
Key Responsibilities- Leadership and Supervision
- Direct and manage a team of customer service representatives to ensure exceptional customer experience.
- Provide guidance, coaching, and feedback to team members to improve performance and productivity.
- Customer Service and Support
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide technical advice and recommendations to customers to improve their experience with our products and services.
- Process Improvement
- Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Develop and maintain procedures and guidelines for customer service operations.
- Training and Development
- Develop and deliver training programs for customer service representatives to enhance their skills and knowledge.
- Collaborate with other departments to ensure alignment and consistency in customer service standards.
- Education
- Secondary (high) school graduation certificate
- Experience
- 2 years to less than 3 years of experience in customer service or a related field
- Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to lead and motivate a team
- Competitive Salary and Benefits
- Opportunities for Professional Growth and Development
- A Dynamic and Supportive Work Environment
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Vancouver, British Columbia, Canada Doormate Services Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Supervisor to lead our team at Doormate Services Inc. The ideal candidate will have a strong background in customer service and experience in supervising teams.Key ResponsibilitiesTeam Leadership: Supervise and lead a team of customer service representatives to ensure excellent customer service and...
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6 days ago
Vancouver, British Columbia, Canada Doormate Services Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Supervisor to lead our team at Doormate Services Inc. The ideal candidate will have a strong background in customer service and experience in supervising teams.Key ResponsibilitiesTeam Leadership: Supervise and lead a team of customer service representatives to ensure excellent customer service and...