Customer Success Representative, Bilingual French

7 days ago

Toronto, Ontario, Canada Financeit Full time

About Us:

Financeit is a leading point-of-sale financing provider serving top-tier home improvement and retail organizations in Canada.

We offer innovative financing solutions that help businesses close more sales by providing customers with affordable monthly payment options for their next big purchase.

Our company culture values collaboration, inclusivity, fairness, and respect, making us a great place to work for those who share our values.

About the Role:

We are seeking a highly motivated and enthusiastic Bilingual Customer Success Representative to join our team. As a Customer Success Representative, you will be responsible for delivering exceptional customer service, resolving inquiries, and providing a great experience for our partners and customers.

Key Responsibilities:

  • Provide top-notch customer service by resolving partner and customer inquiries via phone and email.
  • Respond to all inquiries promptly and maintain detailed notes and customer information.
  • Process and reconcile daily financial transactions related to loan payments and reversals.
  • Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.
  • Stay up-to-date on all aspects of Financeit's services and products.
  • Identify opportunities to improve the overall customer service experience.
  • Work closely with internal teams to ensure seamless customer experience.

Requirements:

  • Proven track record in client relationship management.
  • Excellent oral and written communication skills in English and French.
  • Previous payment processing experience (cheque and cash handling) would be an asset.
  • Ability to multitask and meet deadlines.
  • Customer-centric and positive attitude.
  • Efficient and proactive problem-solving skills.
  • Proficiency in MS Office.
  • Flexible work schedule, including evenings and weekend shifts.

What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary and performance-based bonus.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A flexible work arrangement, including hybrid workplace options.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.

Next Steps:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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