Customer Service Representative
2 months ago
Customer Service Representative Job Description
**About the Role**
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.
**Responsibilities**
* Provide world-class customer service to clients via phone, email, and chat
* Process customer orders and inquiries in a fast-paced environment using our state-of-the-art technology
* Communicate effectively with customers to understand their needs and provide solutions
* Respond to shipping inquiries and answer order status questions
* Become a product expert and provide knowledgeable answers to questions about products, pricing, and availability
**Requirements**
* High school diploma or equivalent with 2+ years of relevant experience
* Bilingual (English/French) - 100% in both verbal and written forms
* Desire to provide the best possible experience for our customers
* Ability to thrive in a fast-paced environment with coaching support
**Benefits**
* Company-paid extended health coverage that includes medical, dental, and vision after only 30 days
* Basic life insurance, disability, and wellness programs
* RRSP with 5% employer match, eligible after 30 days
* Paid holidays and generous paid time off
* Bonus programs that include annual performance, sales goals, and profit sharing
**About CB Canada**
CB Canada is a leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for our incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, we are committed to offering exceptional benefits and perks to our employees.
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