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Bilingual Customer Service Representative

2 months ago

Toronto, Ontario, Canada CT Bank Full time

Customer Service Excellence at CT Bank

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

About the Role

This is a dynamic and challenging role that requires strong communication and problem-solving skills. You will be working in a fast-paced environment, handling a high volume of customer calls and emails, and providing solutions to customer issues.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Offer products and services to customers to drive sales and business growth
  • Conduct outbound calls to customers to offer guidance and assistance
  • Review and analyze customer transactions to identify potential fraud risks and take appropriate action

Requirements

To be successful in this role, you will need to have:

Excellent communication and interpersonal skillsStrong problem-solving and analytical skillsAbility to work in a fast-paced environment and handle multiple prioritiesProficiency in French and English languages

What We Offer

As a Bilingual Call Center Representative at CT Bank, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on customer service excellence. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.