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Customer Success Representative

2 months ago

Toronto, Ontario, Canada Jagger Full time
About Jagger

We are a global Advertising platform that is revolutionizing the industry by enabling brands to efficiently create, engage, and measure their advertising campaigns.

Job Title: Customer Success Specialist - Bilingual (English/French)

Location: Remote (Hybrid Work Option)

Work Type: Full-time

Pay: $65,000 - $75,000 per year

Job Description

Job Summary:

We are seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for ensuring our clients achieve their business objectives through our platform.

Key Responsibilities:

  • Develop and execute customized success plans for clients to drive business growth and retention
  • Provide exceptional customer support and guidance to clients on platform usage and best practices
  • Collaborate with cross-functional teams to identify and address client needs and pain points
  • Monitor and analyze client performance data to identify trends and areas for improvement
  • Communicate effectively with clients to ensure their satisfaction and loyalty

Requirements:

  • 2+ years of experience in customer success, account management, or a related field
  • Proven track record of driving business growth and retention through customer success initiatives
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Bilingual in English and French (written and verbal)