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Client Relations and Support Liaison

2 months ago

Toronto, Ontario, Canada OceanMD Full time
About the Role

We are seeking a highly skilled Client Relations and Support Coordinator to join our team at Ocean MD. This is an exciting opportunity to play a pivotal role in ensuring our clients' success on the Ocean Platform.

You will collaborate with our sales, success, and support teams to provide solutions and respond to client questions. Your primary responsibility will be to provide clear and timely client assistance, responding to inquiries and concerns by telephone.

In this hybrid role, you will work in-office 2-3 days per week. You will have the opportunity to immerse yourself in learning about what we do and understanding the impact we make on the lives of Canadians as we bring an empowering service to them.

Key Responsibilities
  • Collaborate with teams to provide solutions and respond to client questions
  • Provide clear and timely client assistance, responding to inquiries and concerns by telephone
  • Research, test, and validate issues
  • Escalate issues internally as needed
Requirements
  • Passion for improving Canada's healthcare with digital tools
  • Experience in the healthcare space, engaging with providers or patients and using an EMR
  • Flexible and effective communication and conflict management skills
  • Ability to translate technical instructions to a non-technical audience
  • Emotional intelligence and empathy to build trust with clients
  • Technical skills, including video conferencing, screen sharing, and a ticketing system

We are looking for individuals who share our values of ethical behavior, respect, honesty, and integrity. If you are passionate about making a difference in the lives of Canadians, we encourage you to apply.