Client Support and Training Liaison
3 days ago
InTouchLink Senior Living Solutions is a forward-thinking tech startup dedicated to enriching the lives of seniors and their families through our innovative communication platform. Our mission revolves around creating seamless experiences that connect communities, foster engagement, and empower senior living communities to thrive.
We are seeking a dynamic and personable Client Support and Training Liaison to join our team. This is a full-time, permanent position with opportunities for growth. As the primary point of contact for our customers, you will play a vital role in ensuring client satisfaction by providing timely and effective assistance via phone and email, troubleshooting issues, and delivering comprehensive training on our platform.
Your key responsibilities will include:
- Serving as the front-facing contact for customers, addressing inquiries, and resolving technical issues.
- Proposing enhancements to improve overall customer satisfaction based on patterns in service interactions.
- Managing client accounts and resident directory accounts effectively by editing and uploading spreadsheets.
- Ensuring a smooth onboarding process for new communities within our platform.
- Creating custom help videos to guide clients through our features and functionalities.
- Assisting in implementing in-app guides on various system features to enhance user experience.
- Delivering engaging and informative training sessions via video conferencing to new clients.
- Maintaining a commitment to excellent service by resolving support tickets in a timely manner.
The ideal candidate should possess at least 2-3 years of experience in customer service or account management, preferably within the tech industry. Adaptability to the ever-changing landscape of a startup environment is also essential. A comfortable home work environment conducive to remote collaboration is necessary.
This role offers an estimated salary range of $55,000 - $65,000 per annum, depending on experience and qualifications. If you're passionate about delivering exceptional client support and making a positive impact in the lives of others, we encourage you to apply.
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