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Technical Support Specialist
2 months ago
**Technical Support Specialist**
This role requires a highly skilled individual to provide technical support through various channels, including telephone and email. The successful candidate will work in a dynamic environment, collaborating with the team to resolve complex technical issues.
Key Responsibilities:
- Maintain and troubleshoot B2B customer core restaurant point of sale hardware and software applications.
- Escalate customer issues to the next level of support as required.
- Participate in team resolution of non-routine issues and initiatives.
- Provide value-added customer service by translating technical specifications into clear non-technical requirements.
Qualifications:
- High school graduation with 3 to 4 years of technical and troubleshooting experience.
- Bilingual in French and English.
- Working knowledge of Microsoft Office, Excel, PowerPoint, and Outlook.
- Complex problem-solving skills and exceptional interpersonal and communication skills.
