Technical Support Specialist

6 days ago


NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time
Job Description:

**Technical Support Specialist**

This role requires a highly skilled individual to provide technical support through various channels, including telephone and email. The successful candidate will work in a dynamic environment, collaborating with the team to resolve complex technical issues.

Key Responsibilities:

  • Maintain and troubleshoot B2B customer core restaurant point of sale hardware and software applications.
  • Escalate customer issues to the next level of support as required.
  • Participate in team resolution of non-routine issues and initiatives.
  • Provide value-added customer service by translating technical specifications into clear non-technical requirements.

Qualifications:

  • High school graduation with 3 to 4 years of technical and troubleshooting experience.
  • Bilingual in French and English.
  • Working knowledge of Microsoft Office, Excel, PowerPoint, and Outlook.
  • Complex problem-solving skills and exceptional interpersonal and communication skills.


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