Technical Support Specialist
5 days ago
At PCI Panasonic Canada Inc., we are seeking a highly skilled Technical Support Specialist to join our team. This full-time contract opportunity is based in Niagara-on-the-Lake, Ontario, and requires the ability to work on-site.
About the RoleThis is a 100% onsite position that involves providing technical support through telephone and email for timely resolution of customer issues. You will be responsible for troubleshooting B2B Customer core Restaurant Point of Sale (POS) hardware and software applications, including pin pads, scanners, kitchen video systems, security systems, drive-through headsets, and time clock systems.
Responsibilities- Maintain, monitor, support, and troubleshoot POS hardware and software applications
- Escalate customer issues to the next level of support as needed
- Provide value-added customer service by translating technical specifications into clear, non-technical requirements for easier understanding by end users
- Create documentation of all processes and training as needed
- Process RMA requests and supply orders when necessary
To be successful in this role, you must have:
- A high school graduation with 3 to 4 years of technical and troubleshooting experience or a Community College diploma in Electrical, Electronic, or Computer Engineering
- Sufficient proven customer relations experience
- Excellent communication and problem-solving skills
- Working knowledge of Microsoft Office and Salesforce CRM
- Bilingual in French and English
The estimated salary range for this position is $60,000 - $80,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical and dental insurance, retirement savings plan, and paid time off.
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