Technical Support Specialist

2 weeks ago


NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at PCI Panasonic Canada Inc. This is a full-time contract opportunity that requires strong technical knowledge, excellent communication skills, and the ability to work in a fast-paced environment.

Job Description

This role involves providing technical support to customers through telephone and email for timely resolution of issues in accordance with service level and KPI standards. The successful candidate will have a working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Experience with Salesforce CRM would be an asset.

The ideal candidate will possess strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. They will also have excellent customer service skills, with the ability to communicate effectively with customers, management, and other technical resources.

Required Skills and Qualifications
  • High school graduation or equivalent required; 3-4 years of technical experience or post-secondary degree in Electrical, Electronic, or Computer Engineering preferred.
  • Bilingual in French and English required.
  • Strong knowledge of TCP/IP networking protocols, router hardware and configuration, Ethernet hubs, internet modems, and antivirus software.
  • Microsoft Networking certification (A+) or equivalent required.
Benefits

As a Technical Support Specialist at PCI Panasonic Canada Inc., you can expect a competitive salary and benefits package. Our company offers a dynamic work environment, opportunities for professional growth and development, and a commitment to diversity, equity, and inclusion.

Location

This position is based out of our Niagara-on-the-Lake office.



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