Multilingual Technical Support Expert

3 weeks ago


NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time

We are seeking a highly skilled Multilingual Technical Support Expert to join our team at PCI Panasonic Canada Inc. Based out of Niagara-on-the-Lake, this full-time contract opportunity offers a competitive salary of $55,000 - $65,000 per year.

Job Description

The successful candidate will work in a 24/7 * 365 helpdesk environment with a fixed scheduled, providing technical support through telephone & email for timely resolution of customer issues. They will consult management, other technical resources, or sales staff for non-routine elements or resolution.

Key responsibilities include maintaining, monitoring, supporting and troubleshooting B2B Customer core Restaurant Point of Sale (POS) hardware along with software applications. This includes pin pads, scanners and multiple kitchen video systems, security, drive-through headset and drive-through timers technology, time clock systems and surveillance systems.

The ideal candidate will escalate customer issues to the next level of support, Advanced product support, Field Service, Management, etc., and provide value-added customer service by translating highly technical specifications into clear non-technical requirements for easier understanding of non-technical end users.

Additional duties include processing RMA and Supply Order / Sales Processing, training and assisting new agents with call center routine, and ensuring high-quality customer relations with empathy, patience, and effective communication skills.

Required Skills and Qualifications
  • Bachelor's degree in Electrical, Electronic, or Computer Engineering, or equivalent experience in technical support and customer relations.
  • Strong working knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, internet, and TCP/IP networking protocols.
  • Microsoft Networking certification (A+) or post-secondary technical degree involving Engineering, Computer Networking, Programming, Systems Analyst, etc.
  • Bilingual in French and English.
Benefits

We offer a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package including medical and dental coverage, life insurance, and retirement savings plan.



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