Multilingual Customer Service Representative

1 day ago


Montreal, Quebec, Canada Manulife Full time
Customer Service Role in a Dynamic Environment

We are seeking a skilled Multilingual Customer Service Representative to join our team at the Canadian Contact Center. As a key member of our operations team, you will thrive in a fast-paced environment and possess strong technical abilities.

About the Role:

  • Provide exceptional customer service to policyholders, agents, and other collaborators in both French and English languages through inbound calls, email, and chat.
  • Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
  • Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.
  • Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
  • Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals.
  • Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required.

Requirements:

  • Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
  • Proven experience working in a fast-paced customer service environment.
  • Strong technical skills and ability to navigate multiple computer systems and software applications.

Benefits:

  • $22.50-$25.00 per hour salary
  • 37.5 hours per week
  • Full-time job type
  • Monday to Friday schedule
  • Hybrid remote work arrangement in Montréal, QC
  • Comprehensive benefits package including dental care, extended health care, life insurance, paid time off, stock options, and vision care

Additional Information:

  • Secondary School diploma required
  • 1 year of call center experience preferred
  • 1 year of customer service experience preferred
  • English (required)
  • French (required)


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