Multilingual Customer Support Specialist

4 days ago


Montreal, Quebec, Canada Manulife Full time

The Canadian Contact Center, a part of the renowned Manulife organization, is seeking highly skilled Multilingual Customer Support Specialists to join its dynamic team. This role offers an exciting opportunity for individuals who thrive in fast-paced environments and possess strong technical abilities.

As a key member of our operations team, you will provide exceptional customer service to policyholders, agents, and other collaborators in both French and English languages through various communication channels. Your primary goal will be to deliver detailed and proactive solutions to complex customer inquiries while leveraging advanced technology and software systems.

We value empathy and seek individuals who are passionate about helping others. Our hybrid work model allows for a mix of in-office and remote work, with team members in the office on Tuesdays through Thursdays. This arrangement not only supports work-life balance but also fosters collaboration and innovation.

In this role, you will:

  • Provide exceptional customer service in both French and English languages
  • Analyze problems and provide detailed solutions to customers
  • Leverage advanced technology to accurately record customer interactions
  • Demonstrate emotional intelligence in all interactions
  • Stay updated on products, services, and industry regulations
  • Collaborate closely with team members to resolve complex customer issues

To be successful in this position, you will require:

  • Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec
  • Proven experience working in a fast-paced customer service environment
  • Strong technical skills and ability to navigate multiple computer systems and software applications

This role offers a competitive salary range of $22.50-$25.00 per hour, paid overtime, bonus pay, and a comprehensive benefits package, including dental care, extended health care, life insurance, paid time off, stock options, and vision care. The expected hours of work are 37.5 per week, and the job type is full-time. Education requirements include secondary school graduation, and preferred experience includes call center and customer service roles.

Please note that language proficiency in English is required, and knowledge of French is necessary due to the nature of the role. The ideal candidate will be able to inspire confidence in customers, demonstrate a proactive attitude towards learning and self-improvement, and showcase a genuine desire to help and serve customers. We offer a flexible work environment where well-being and inclusion are valued, and we empower employees to learn and grow their careers.



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