Multilingual Reservation Specialist

1 week ago


Montreal, Quebec, Canada Jonview Canada Full time
Job Title:

Multilingual Reservation Specialist

About Jonview Canada:

Jonview Canada is a leading provider of travel solutions, committed to delivering exceptional service and experiences to our customers.

Job Overview:

We are seeking a highly skilled and multilingual reservation specialist to join our team. In this role, you will be responsible for processing new reservations, cancellations, and amendments to existing reservations, as well as responding to queries regarding itineraries, products, and services from clients and suppliers.

Responsibilities:
  • Process new reservations, cancellations, and amendments to existing reservations
  • Respond to queries regarding itineraries, products, and services from clients, and suppliers
  • Build relationships with key clients
  • Provide passenger assistance
  • Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
  • Proof reservations to ensure the accuracy and smooth running of booked itineraries
  • Respond to complaints post-travel
  • Assist in the completion of any projects, as assigned
  • Effective oral & written communication in English and French or German a must
  • Post-Secondary School Education
Requirements:
  • Ability to work evenings and weekends
  • Ability to work under pressure and multitask
  • Strong attention to detail and autonomy
  • Dedicated to a high level of customer service
  • Able to plan, organize and set priorities & manage processes
Benefits:

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, we provide opportunities for career growth and development, a dynamic and inclusive work environment, and a comprehensive benefits package.



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