Multilingual Customer Service Representative

1 week ago


Montreal, Quebec, Canada CAA Club Group Full time

We are seeking a highly skilled and experienced Multilingual Customer Service Representative to join our team at CAA Club Group. The successful candidate will be responsible for providing exceptional customer service and support to our clients in a call center environment.

Job Summary

The primary responsibility of this role is to act as a level two support for Travel Insurance agents, resolving and responding to customer inquiries in a timely and efficient manner. This includes researching and interpreting policies, providing sales support, and escalating technical issues as needed.

In addition to excellent communication skills, the ideal candidate will have a strong analytical mind, with the ability to navigate complex systems and resolve problems effectively. A post-secondary education completion and 2-4 years of customer service experience are also essential requirements for this position.

We offer a competitive salary of $55,000 - $65,000 per year, based on location and experience. Our office locations include Quebec and Ontario, with flexible telework options available. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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