Multilingual Customer Service Expert
7 days ago
Prime Hires seeks a highly skilled Multilingual Customer Service Expert to join our team in Montreal, QC. This is a full-time position with a competitive hourly rate of $25/hour.
About the RoleThis role involves handling customer inquiries and providing exceptional service experience over the phone. The ideal candidate will be fluent in both English and French (written and verbal) and possess excellent communication skills.
The successful candidate will be responsible for resolving customer issues efficiently, meeting productivity targets, and maintaining high-quality standards. They will also assist clients with online access, troubleshooting, and provide follow-up support as needed.
Key Responsibilities- Handle customer inquiries via phone and provide accurate information
- Meet productivity and quality targets set by the department
- Assist clients with online access and troubleshooting
- Provide follow-up support to customers
To be successful in this role, you will need:
- 2-3 years of experience in a customer-facing role
- Fluency in English and French (written and verbal)
- Excellent communication and problem-solving skills
- Tech-savviness and ability to navigate laptops and applications
If you have experience in the financial services or personal insurance sector, or technical support for online issues, that's a definite plus
About Prime HiresPrime Hires is an equal opportunity employer committed to diversity and inclusion. We strive to create an inclusive environment where all team members feel valued and respected. If you're passionate about delivering exceptional customer service and are looking for a new challenge, we'd love to hear from you
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