Technical Service Delivery Expert

2 days ago


Montreal, Quebec, Canada Alteo Inc. Full time
About Alteo Inc.

We are a leading technology company seeking an experienced Technical Service Delivery Expert to join our team in Montreal. This is a permanent position that offers the opportunity to work with cutting-edge technologies and contribute to the success of our organization.

Job Description

The Technical Service Delivery Expert will be responsible for ensuring timely delivery of services to our customers, while maintaining compliance with contractual Service Level Agreements (SLAs). Key responsibilities include handling customer requests, implementing new services, preparing update patches, and resolving incidents generated by service implementation.

This role also involves providing information to customers, qualifying their requests, and communicating responses to their inquiries. Additionally, the Technical Service Delivery Expert will contribute to the development of skills within the team to improve collective performance.

Responsibilities:
  • Implement and deliver services according to customer requirements and agreed deadlines;
  • Ensure preparation, validation, and delivery of update patches in coordination with internal teams;
  • Handle and process incidents generated by service implementation;
  • Provide information to customers, qualify their requests, and communicate responses;
  • Contribute to developing skills within the team to improve performance.
Profile:

To succeed in this role, you should possess a DEC/BAC in IT or equivalent and have at least 5 years of experience in a similar position. A strong understanding of service-oriented architectures, APIs, UNIX environments, databases, testing techniques, and technical specification writing is essential. The ability to work independently, demonstrate customer orientation, and comply with commitments is also required.

A natural leader with a strong team spirit and ability to provide support and assistance is ideal for this role. Familiarity with electronic payment industry and PowerCard solution is considered an asset. Proficiency in Oracle, PostgreSQL, OS, Unix Shell, and reporting & monitoring tools is highly valued.

Salary Range:

The estimated annual salary for this position is between $80,000 to $110,000 CAD, depending on qualifications and experience.

Becoming Part of Our Team

At Alteo Inc., we offer a dynamic work environment that fosters collaboration, innovation, and professional growth. If you're a motivated individual who thrives in a fast-paced setting and is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.



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