Technical Advisory Lead
1 day ago
At ServiceNow, we're revolutionizing how organizations work. Our intelligent cloud-based platform connects people, systems, and processes to empower businesses to find smarter, faster, and better ways to work.
About the RoleWe're seeking an experienced Principal Platform Architect to join our team as a Technical Advisory Lead. In this role, you'll be responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.
This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform. You'll be a highly consultative role that doesn't perform configuration on the platform but guides partner and customer resources to deliver best practices.
This role interfaces with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Responsibilities- Developing strong relationships with CIOs and business leaders to understand the client's vision and how ServiceNow plays in their digital transformation journey.
- Translate business objectives to outcomes into a customer roadmap.
- Enterprise architecture.
- Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
- Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems.
- Establish and manage technical governance processes.
- Drive solid instance health by reviewing and guiding the remediation of configurations that don't align to ServiceNow best practices.
- Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and ongoing support.
- Advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients.
- Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes.
- CANADIAN CITIZENSHIP OR PERMANENT RESIDENCY STATUS AND RESIDE IN CANADA.
- 8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software).
- Fortune 500 or OEM software or Cloud CO enterprise architect.
- Experience working with functional business leaders.
- Experience identifying business objectives and developing outcome-focused roadmaps.
- Experience working with large Consulting/SI organizations.
- Large Program Experience.
- 10+ years large program experience leading architecture and design.
- Enterprise Architecture Experience.
- Enterprise Architect role and relevant experience.
- Enterprise Architect certification (Togaf, IT4IT, etc)
- Database, core data design, Security, integrations.
- Cloud Application Technology Experience.
- Significant role in implementation of one or more; SFDC, WKDAY, Success Factors, Oracle Cloud, Remedy.
- Minimum 2 years of ServiceNow Platform Experience is required.
- Cloud platform certification(s).
- Familiarity with Enterprise Workflow Platform.
We offer a competitive salary range of $150,000 - $200,000 per year, depending on experience.
Please note that these figures are estimates based on national averages and may vary depending on location and other factors.
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