Expert in Banking Customer Journey Optimization
5 days ago
Tundra Technical Solutions is a leading firm that serves clients on a variety of specialized projects helping them work smarter, grow faster, and better compete.
We offer challenging work opportunities using your skills to bring value. You will have access to best-in-class technologies, business intelligence, and resources to advance your technical skills and expertise.
You can choose from flexible assignments matching your schedule and work preferences.
As an Expert in Banking Customer Journey Optimization, your mission will be to analyze and design strategies to improve the customer experience within bank branches.
You will work closely with operational teams and stakeholders to identify friction points and propose innovative solutions.
Your Responsibilities- Customer Experience Analysis:
- Conduct qualitative and quantitative research to understand customer expectations and behaviors.
- Identify pain points in the customer journey and propose improvements.
- Strategy Development:
- Develop action plans to optimize the customer experience, taking into account market trends and best practices.
- Collaborate with marketing teams to align customer experience initiatives with promotional campaigns.
- Competitive Intelligence:
- Monitor banking industry trends and customer experience innovations.
- Participate in conferences and workshops to stay up-to-date on best practices.
Your Estimated Salary: $120,000 - $180,000 per year.
To qualify for this role, you will need 10 years or more of related experience, a post-secondary diploma in business management, analytical skills, communication skills, knowledge of the banking sector, a sense of innovation, and proficiency in MS Office applications.
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