Customer Relationship Manager

5 days ago


Toronto, Ontario, Canada GGB - Global Full time

About the Role:

GGB - Global is seeking a highly skilled and experienced Client Solutions Manager to join our team. As a key member of our Commercial Multi-National team, you will be responsible for managing a designated portfolio of multi-national clients, driving business retention, and building strong customer relationships.

Key Responsibilities:

  • Support a designated portfolio of multi-national clientele, playing the lead role in business retention and continually building upon customer relationships.
  • Review accounts at renewal, taking vital steps in placing coverage required by the client, re-marketing when required, and adhering to binding authority set out by carriers.
  • Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
  • Consistently act to upgrade insurance market knowledge, staying ahead of new products and policy changes.

Requirements:

  • 3 to 5 years of Commercial Lines experience with a focus on large multi-national accounts, ideally within a brokerage environment.
  • Active RIBO License.
  • Active Quebec license or willingness to pursue.
  • Bilingual (French/English) considered a strong asset.
  • CAIB, CIP, CRM, or other relevant certifications and/or designations are highly valued in this role.
  • Knowledge of EPIC considered an asset.

What We Offer:

  • Flexible medical & dental coverage to meet your household's needs.
  • Retirement savings including RRSP, including a company match, TFSA, pension, and more.
  • Opportunity for flexible work arrangements.

About Us:

GGB - Global is a leading global brokerage firm that values inclusion and diversity. We are committed to creating a workplace that is inclusive and diverse, where everyone feels valued and respected. We believe that our employees' diverse identities, experiences, and talents are essential to our success and enable us to better serve our clients and communities.



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