Technical Support Specialist

3 weeks ago

Brampton, Ontario, Canada AAGUM TRUCKING EXPERTS LTD. Full time
Position Overview

AAGUM TRUCKING EXPERTS LTD. is seeking a dedicated Technical Support Specialist to join our team. This role is essential in providing assistance to users encountering technical issues.

Key Responsibilities
  • Communication: Engage with users both electronically and in person to identify and document technical challenges.
  • Research Solutions: Utilize user manuals, technical documentation, and other resources to develop effective solutions.
  • User Training: Offer guidance and training to users to help them navigate identified issues.
  • Problem Logging: Maintain a comprehensive log of problems and solutions for reference by other support analysts.
  • Technical Support: Provide assistance with business systems, networks, and internet-related inquiries.
Qualifications

Education: Completion of a college, CEGEP, or equivalent non-university program lasting 1 to 2 years.

Experience: A minimum of 1 month to less than 7 months of relevant experience is preferred.

About AAGUM TRUCKING EXPERTS LTD.

We are committed to delivering exceptional service and support to our users. Join us in our mission to provide effective technical solutions.

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