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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada RS Sapphire Inc. Full time
Job Summary

RS Sapphire Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless and efficient experience with our systems and applications.

Key Responsibilities
  • Technical Support: Provide technical assistance and support to users experiencing difficulties with computer systems, networks, and applications.
  • Problem-Solving: Research and implement solutions to technical issues, utilizing user guides, technical manuals, and other documents.
  • User Training: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to effectively use our systems and applications.
  • Incident Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts, and participate in the redesign of applications and other software.
  • Team Collaboration: Supervise other technical support workers in this group, and provide business systems, network, and Internet support to users in response to identified difficulties.
  • Equipment Setup: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Backup and Recovery: Perform Web-server backup and recovery operations, and provide customer service to ensure a high level of satisfaction with our technical support services.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 35 to 40 hours per week.