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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada Prudle Labs Inc Full time
Job Summary

Prudle Labs Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our products and services.

Key Responsibilities
  • Technical Support: Provide expert technical support to users via phone, email, or in-person, resolving issues related to computer systems, networks, and software.
  • Problem-Solving: Analyze and resolve complex technical issues, identifying root causes and implementing effective solutions.
  • Documentation: Maintain accurate and detailed records of technical issues, solutions, and user interactions.
  • Training and Development: Develop and deliver training programs to users on various technical topics, ensuring they have the necessary skills to effectively use our products and services.
  • Communication: Communicate technical information to users in a clear and concise manner, ensuring they understand the solutions and recommendations provided.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 1-2 years of experience in technical support, computer systems analysis, or a related field.
  • Skills: Excellent problem-solving and analytical skills, strong communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer systems and software.
Working Conditions
  • Work Environment: Fast-paced, dynamic environment with a focus on delivering exceptional customer service.
  • Physical Demands: Ability to sit for extended periods, use a computer and other technical equipment, and travel as required.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development in a dynamic and innovative company.
  • Collaborative Team: A collaborative and supportive team environment.