Customer Service Reservations Specialist

4 weeks ago

St John's, Newfoundland and Labrador, Canada PAL Aerospace Full time

About PAL Aerospace: We are committed to delivering exceptional service and creating memorable travel experiences for our customers. Our focus is on reliability and customer satisfaction.

Position Overview: We are currently looking for Reservations Agents to enhance our customer service team.

Key Responsibilities:

  • Provide fare quotes and assist customers in booking flights.
  • Support ticketing processes.
  • Offer essential information regarding flight schedules and services.
  • Engage with customers to understand their specific requirements.
  • Handle customer service inquiries with compassion and professionalism.
  • Deliver general information about company policies and procedures.
  • Utilize strong communication and sales abilities.
  • Identify and implement solutions to adapt to changing industry demands.
  • Perform additional duties as assigned.

Qualifications:

  • Completion of secondary education in a relevant field is preferred.
  • A minimum of 1 year of experience in customer service is required.
  • Experience in the travel and tourism sector is advantageous.
  • Flexibility to work various shifts and adapt to changes in scheduling is essential.

What We Offer:

  • Travel benefits within our network.
  • Comprehensive health coverage including medical, dental, vision, and life insurance.
  • Defined Contribution Pension Plan.
  • Employee Stock Purchase Program.
  • Tuition assistance for employees.
  • Employee and Family Assistance Programs.

Diversity and Inclusion: PAL Aerospace is dedicated to fostering an inclusive workplace that values diversity, equity, and inclusion. We encourage individuals from all backgrounds to apply.

We appreciate your interest in our organization.

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