Customer Service Reservations Specialist
4 weeks ago
About PAL Aerospace: At PAL Aerospace, we are committed to delivering exceptional customer experiences, ensuring reliable services, and maintaining high standards of operational excellence.
Position Overview: We are currently in search of Reservations Agents to enhance our customer service team.
Key Responsibilities:
- Provide fare quotes and facilitate flight bookings for clients;
- Assist with ticketing inquiries;
- Offer essential information regarding flight details;
- Engage with customers to understand their specific requirements;
- Handle customer service challenges with compassion and professionalism;
- Deliver general guidance on PAL Aerospace policies and procedures;
- Utilize strong communication and sales abilities;
- Identify and implement solutions to adapt to changing industry demands and customer expectations;
- Perform additional tasks as assigned.
Qualifications:
- Completion of secondary education in a relevant field is preferred;
- A minimum of 1 year of experience in customer service is required;
- Experience in the Travel and Tourism sector is advantageous;
- Flexibility to work various shifts and adapt to schedule changes as needed.
What We Offer:
- Travel benefits with PAL and its affiliated network;
- Comprehensive health coverage including medical, dental, vision, and life insurance;
- Defined Contribution Pension Plan;
- Employee Stock Purchase Program;
- Tuition Assistance for employees;
- Employee and Family Support Programs.
Inclusivity Commitment: PAL Aerospace is dedicated to creating a diverse and inclusive workplace where all individuals are valued and respected. We encourage candidates from all backgrounds to consider this opportunity.
Only selected candidates will be contacted for an interview. Thank you for your interest.
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