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Reservations Agent

3 months ago

St John's, Newfoundland and Labrador, Canada PAL Airlines Full time
At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team

We are currently seeking Reservations Agents to join our team in St. John's, NL.

Job Duties:

  • Quote fares and book flights for customers;
  • Ticketing support;
  • Provide customers with necessary information connected with flights;
  • Communicate with customers to determine individual needs;
  • Address Customer Service issues with empathy and understanding;
  • Provide general information on PAL Airlines policies and procedures;
  • Must make use of excellent communication and sales skills;
  • When necessary, identify and implement solutions to meet evolving industry and customer needs;
  • Other assigned duties as required.

Qualifications:

  • Completion of secondary schooling in a related field Is preferred
  • 1+ years of customer service experience is required
  • Experience in Travel and Tourism is preferred
  • Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen situations.

What we offer:

  • Travel privileges with PAL and its network
  • Comprehensive health benefits including medical, dental, vision, and life insurance
  • Defined Contribution Pension Plan
  • Employee Stock Purchase Plan
  • Employee Tuition Assistance Program
  • Employee and Family Assistance Programs

CLOSING DATE: Applications will be accepted until September 11, 2024.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.