Parking Operations Manager

3 days ago


Ottawa, Ontario, Canada Reimagined Parking Full time
{"h1": "Site Manager Job Description", "h2": "Overview", "p": "We are seeking a highly skilled Site Manager to join our team at Reimagined Parking. As a Site Manager, you will be responsible for the overall management of our parking facilities, ensuring seamless operations and exceptional customer service.

", "h2": "Key Responsibilities", "ul": [{"li": "Client Contact: Develop and maintain strong relationships with property managers and clients, responding to their needs and concerns in a timely and professional manner."}, {"li": "Ensure Client Satisfaction: Resolve client issues and concerns in a timely and effective manner, ensuring high levels of customer satisfaction."}, {"li": "Daily Reporting: Review and ensure accuracy of daily reports, providing timely delivery of required reports to property management and Impark."}, {"li": "Tenant Account Management: Reconcile, audit, and update parking accounts, including device issuance and replacement, and account setup."}, {"li": "Card Access Auditing: Ensure proper locking out of unpaid accounts, following up on unreturned access cards and decals not on file."}, {"li": "Investigating and Reporting Discrepancies: Investigate and report any discrepancies between parkade access system and MPS Core, communicating with property management and Impark as necessary."}, {"li": "Office Administration: Manage office supplies, correspondence, and other administrative tasks as required."}, {"li": "Staff Training and Succession Planning: Develop and implement training programs, hire, discipline, terminate, and schedule staff as needed."}, {"li": "Staff Scheduling: Produce and maintain updated monthly schedules, ensuring all staff information is accurate within UKG."}, {"li": "Loss Prevention: Follow up on daily reports, ensuring compliance with property management and Impark audit standards."}, {"li": "Physical Condition Review: Regularly review the physical condition of parking facilities, including landscaping, signage, surface, and lighting, and provide recommendations for improvement."}, {"li": "Rate Strategies: Review rates and make recommendations for incentivizing parking operations and growing parking revenues."}, {"li": "Performance Review: Conduct performance reviews and appraisals of staff as required by Impark policy."}, {"li": "Safety: Ensure the safe operation of parking facilities, tracking and managing incident reports and damage claims, and corresponding with customers regarding safety and liability."}], "h2": "Requirements", "ul": [{"li": "Excellent written and oral communication skills"}, {"li": "Proficient in Microsoft Office Suite (Word, Excel, Outlook)"}, {"li": "At least 18 years of age"}, {"li": "Experience in account management and revenue collection"}, {"li": "Previous supervisory experience"}, {"li": "Valid driver's license"}, {"li": "Availability to work on weekends"}], "h2": "Benefits", "ul": [{"li": "Medical/Vision"}, {"li": "Dental"}, {"li": "Life Insurance"}, {"li": "AD&D"}, {"li": "STD/LTD - offered based on employee group"}, {"li": "RRSP - offered based on employee group"}, {"li": "EAP - offered based on employee group"}, {"li": "Vacation"}], "h2": "Equal Opportunity Employer", "p": "Reimagined Parking is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable.

Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates."}

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