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Account Manager

2 months ago

Stoney Creek, Ontario, Canada Hitachi Energy Canada INC. Full time

About the Role

Hitachi Energy Canada INC. is seeking an experienced Account Manager to join our team in Ontario, Canada. As an Account Manager, you will be responsible for building and expanding relationships with strategically important utility customers in the region.

Key Responsibilities

  • Manage the Total Customer Relationship, including managing, penetrating, and expanding coverage at Generation Accounts in Ontario Canada.
  • Develop and/or facilitate relationships with strategic customers at all levels both within Hitachi Energy and within the customer's organization(s).
  • Apply high-level business acumen, understanding the customer's business drivers, industry trends, economic trends, key issues, and our competitive landscape.
  • Act as a focal point for problem resolution and initiate/monitor the Customer Complaint Resolution Process.
  • Monitor and maintain an awareness of all key Hitachi Energy issues within the assigned strategic customers.

Account Management

  • Create and execute customer strategic account plans that include designing the executive relationship strategy, prioritizing opportunities, closing product gaps, driving sales growth, and showcasing our innovative digital solutions.
  • Leverage internal Hitachi Energy channels to maintain and improve customer satisfaction and to maximize revenue.
  • Achieve annual budget targets and grow Hitachi Energy market share within your strategic accounts.

Opportunity Management

  • Maintain an accurate sales pipeline for monthly/quarterly forecasting.
  • Lead the development of tactical plans to ensure a winning Bid, utilizing the Hitachi Energy Capture Team Selling process.
  • Provide regular reports, briefings, and reviews as required using the agreed processes.
  • Actively participate in the Account Management community to share ideas, expertise, and lessons learned with other Account Managers and teams, to promote cross-Hitachi learning and to identify new solution possibilities.

Qualifications

  • Minimum 10-15 years of related account management, business development, or sales experience on the Utilities mainly Generation segment in Ontario (Nuclear & renewables).
  • Experienced with Nuclear business environment is mandatory.
  • Desired distribution utility experience but not mandatory.
  • Proven experience background such as commercial and Engineering.
  • Degree and/or Technician or Technologist diploma (e.g. BA, MBA, P. Eng, CTech or CET).
  • Must be resourceful, hands-on, driver/hunter for opportunities.
  • Proven effective communicator and collaborator.
  • Proven track record of quota achievement.

About Us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.