Casino Floor Supervisor

1 week ago

Moncton, New Brunswick, Canada Great Canadian Entertainment Full time

Job Summary

As a Slot Attendant/Supervisor with Great Canadian Entertainment, you will play a vital role in ensuring the smooth operation of our slot machines. Under the direct supervision of the Manager, Slot Operation, you will provide exceptional customer service while overseeing the slot machines in a specified area of the casino. Your responsibilities will include verifying and paying off jackpots, clearing bill and ticket jams, and maintaining game integrity.

Key Responsibilities

  • Verify and pay off jackpots and cancel credits
  • Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity
  • Actively monitor and observe slot players and machines within assigned area and offer assistance, instruction, and advice on the various types of games and machines in the Casino
  • Perform routine procedures with slot machine printers, bill validators, adding/removing paper, and fixing tilts
  • Provide professional and courteous customer service
  • Assist with awareness of and excitement for on-going and up-coming Casino promotions
  • Maintain a clean, tidy, and pleasant environment for the customer
  • Work in compliance with internal controls, company policies, and procedures, and report any violations and escalate to the appropriate level as necessary
  • Acquire and maintain a strong knowledge of all Slot operations policies and procedures
  • Manage other initiatives and other duties as required or directed

Requirements

  • High School diploma; post-secondary education an asset
  • Strong understanding of Slots operations and knowledge of gaming policies is an asset
  • Ability to multi-task, lead, and motivate in a very busy environment in a very respectful and courteous manner
  • Excellent customer relations; staff relations, and administrative skills
  • Ability to work well in a team environment with strong communication skills
  • Strong mathematical skills
  • Second language an asset
  • Must be 19 years of age or older
  • Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick)

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