Healthcare Program Coordinator

3 weeks ago

Toronto, Ontario, Canada WorkersFirst Healthcare Full time

About WorkersFirst Healthcare

Join a dedicated team focused on transforming the lives of healthcare professionals. WorkersFirst is an innovative staffing organization leveraging technology to address the challenges faced by traditional staffing agencies. Our primary initiative is to provide staffing solutions for Personal Support Workers (PSWs) and registered staff in long-term care facilities.

Role Overview

As a key member of our team, you will ensure a seamless implementation and exceptional customer support experience for our clients. This includes guiding new clients through onboarding processes and providing ongoing staffing assistance while promoting the adoption of WorkersFirst solutions in healthcare settings.

Your Impact

  • Facilitate the Enterprise Implementation Process to ensure high-quality service delivery for diverse client accounts.
  • Encourage the utilization of the WorkersFirst staffing platform by collaborating closely with client scheduling teams and transitioning clients from traditional staffing solutions.
  • Manage the implementation of various workstreams for larger client accounts, ensuring timely and effective execution in collaboration with recruitment teams.
  • Act as a point of contact for resolving project-related challenges and obstacles.
  • Enhance repeatable processes to promote scalable enterprise implementations.
  • Develop comprehensive project plans that align with the broader organizational strategy.
  • Lead risk management efforts, ensuring appropriate mitigation strategies are in place.
  • Support internal business optimization initiatives to enhance operational efficiencies.

Qualifications

  • 5-7 years of experience in managing client-focused, large-scale projects within the healthcare sector, particularly in product or service adoption.
  • At least 3 years of experience in Business Development and Client Management.
  • Proven ability to navigate various organizational reporting levels.
  • Experience in startup or scale-up environments is advantageous.
  • Background in staffing agencies is a plus.
  • Strong skills in influencing, communication, conflict resolution, and negotiation.
  • Familiarity with healthcare systems (EMR, SaaS) is preferred.
  • Proficient in creating documentation and presentations using various tools (Asana, GSuite, CRM platforms, etc.).

Who You Are

You thrive in a dynamic, fast-paced environment that demands critical thinking and problem-solving abilities. You navigate complex situations with confidence and communicate effectively to earn the respect of your colleagues. Your attention to detail ensures high-quality outcomes, and your proactive, positive attitude, combined with a collaborative spirit, makes you an invaluable team member driving our mission forward.

What We Offer

  • Opportunities for professional growth and advancement within the organization.
  • A meaningful role where your contributions positively impact the lives of healthcare professionals.
  • Be part of a team recognized for its innovative solutions to systemic challenges in healthcare.
  • Provision of necessary technology tools.
  • Comprehensive benefits package.

Application Process

To apply, please submit your resume with the appropriate subject line.

Thank you for considering a career with us.

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