Healthcare Scheduling Coordinator

4 days ago

Toronto, Ontario, Canada VHA Home HealthCare Full time

About VHA Home HealthCare

VHA Home HealthCare is a leading provider of home care services in Ontario, with a team of over 3,000 dedicated professionals. Our mission is to deliver high-quality, client-centered care to those who need it most in their homes, schools, retirement homes, and community settings.

Job Summary

The Scheduling Coordinator plays a critical role in ensuring the smooth delivery of healthcare services. This position is responsible for scheduling healthcare services in a timely manner, communicating with clients, families, funders, and healthcare teams, including Personal Support Workers, Nurses, and Rehab Service Providers.

Key Responsibilities

  • Accept new client offers and schedule healthcare services
  • Use scheduling software to schedule, update, and maintain service plans
  • Communicate regularly with clients, caregivers, and funders
  • Manage and maintain accurate records of client information and service plans

Requirements

  • Post-secondary school education in a related field (healthcare education preferred)
  • Minimum of three years of related work experience in a healthcare organization or agency (preferably in the community) or in an administrative position that required extensive scheduling
  • Excellent telephone skills and ability to interact professionally with callers
  • Strong organizational skills with attention to detail and ability to prioritize and multitask
  • Excellent communication and interpersonal skills
  • Ability to support client needs and provide a positive experience with each contact
  • Knowledge of the GTA and TTC routes or relevant contracted areas
  • Strong computer and data entry skills
  • Speed and accuracy in computer inputting (50 wpm)

What We Offer

  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • Comprehensive orientation and training
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks and discounts
  • Staff and service provider events

Accommodation and Diversity, Equity, and Inclusion

VHA Home HealthCare is committed to providing reasonable accommodation and promoting diversity, equity, and inclusion in all aspects of our organization. We strive to create an inclusive work environment where all employees feel valued and respected.

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