Technical Support Specialist
3 weeks ago
We are seeking a dedicated Technical Support Specialist to join our team at DHE BOSS INC.. This role is essential in ensuring the smooth operation of our computer systems and networks.
Qualifications- Education: College/CEGEP
- Experience: 1 to 2 years in a similar role
The position is based in the private sector, where you will be part of a dynamic team.
Core Responsibilities- Facilitate access to computer networks for users
- Monitor and report on the performance of computer systems and networks
- Assist users facing challenges with their computers
- Refer to user manuals and technical documentation for troubleshooting
- Provide guidance and training to users
- Maintain a log of issues and resolutions
- Set up hardware for employee use
- Deliver exceptional customer service
- Manage and resolve incidents effectively
Supervise a team of 3-4 individuals.
Essential Skills- Proficient in device drivers
- Knowledgeable in networking software and hardware
- Understanding of networking security protocols
- Experience with wireless networking
Public transportation options are available.
Work Conditions- Fast-paced work environment
- Ability to work under pressure
- Repetitive tasks
- Strong attention to detail
Use of cellular phones is required.
Personal Attributes- Client-focused approach
- Strong interpersonal skills
- Proactive and self-motivated
- Highly organized
- Team-oriented mindset
- Capable of multitasking
- Effective time management skills
- Parking facilities available
This is a permanent position with a commitment of 37.5 hours per week.
Language RequirementFluency in English is required.
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