Senior Vice President of Customer Engagement
3 weeks ago
The Senior Vice President of Customer Engagement is tasked with spearheading the growth and enhancement of our customer experience initiatives. This position demands a strategic and outcome-oriented leader with substantial expertise in client acquisition, relationship management, team leadership, and sales strategy within the customer experience sector. The individual will collaborate closely with internal teams to guarantee the effective implementation of customer experience solutions that surpass client expectations.
KEY RESPONSIBILITIES
- Serve as the authority in customer engagement, guiding clients from proposal development to strategy execution.
- Oversee a portfolio of clients, identifying and cultivating new business prospects.
- Act as the representative for the organization, managing client presentations, webinars, conferences, and interviews.
- Motivate, educate, and assist internal teams to ensure client requirements are fulfilled and projects are executed successfully.
- Stay informed about market dynamics, competitor actions, and industry advancements to strategically position customer experience offerings.
- A minimum of ten (10) years of pertinent professional experience in a recognized organization or as an independent consultant in market research and customer experience.
- Comprehensive knowledge of the customer experience industry, including trends, clients, and technologies (e.g., Qualtrics, Medallia, Forsta, Question Pro).
- Client Base: Must possess an existing portfolio of clients and a demonstrated capability to develop and enhance client relationships.
- Bilingual (French and English), with experience in both the Quebec and broader Canadian markets.
- Leadership: Proven leadership and team management skills.
- Communication: Exceptional verbal and written communication abilities, capable of presenting to senior executives and stakeholders.
- Strategic Insight: Proficient in developing and executing strategic sales initiatives.
- Networking: Strong skills in networking and relationship development.
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Senior Vice President of Customer Engagement
3 weeks ago
Montreal, Quebec, Canada Leger Full timeOVERVIEWThe Senior Vice President of Customer Engagement plays a pivotal role in steering the growth and enhancement of our customer experience initiatives. This position demands a strategic and outcome-oriented leader with substantial expertise in client acquisition, relationship management, team leadership, and sales strategy within the customer experience...
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Senior Vice President of Customer Engagement
3 weeks ago
Montreal, Quebec, Canada Leger Full timeSUMMARYThe Senior Vice President of Customer Engagement plays a pivotal role in enhancing and expanding our customer experience initiatives. This position demands a strategic and outcome-oriented leader with substantial expertise in client acquisition, relationship management, team leadership, and sales strategy within the customer experience sector. The...
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