Automobile Claims Consultant

Canada

35

TD Insurance

Compensation Overview:

We are dedicated to ensuring fair and equitable remuneration for all our employees. We encourage candidates to engage in open discussions with our HR Team regarding compensation inquiries, including specifics for this position.

Position Overview:

TD Insurance, a division of TD Bank Group, is committed to delivering exceptional experiences and reliable guidance to our clients. We safeguard our customers against life's unforeseen events through a diverse array of offerings, including credit protection, life, health, travel, home, and auto insurance. With a clientele exceeding three million, our products and services are accessible through over 1,000 TD branches and online platforms.

In Canada, we operate two primary sectors: General Insurance and Life and Health. Our General Insurance division ranks among the leading home and auto insurance providers in the country and is recognized as the national frontrunner in group insurance and affinity marketing. Our Life and Health division stands as the top provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to nurturing an inclusive and accessible workplace for our employees. With a national workforce of over 4,000 individuals across Atlantic Canada, Quebec, Ontario, and Alberta, our organization is continually expanding, and we are devoted to supporting your professional growth. We offer a stable and dynamic work environment where talent is valued, and career development is prioritized to help our employees reach their full potential. More than just a job, we provide fulfilling career paths.

Our Auto Centre Teams serve as a comprehensive solution for clients by simplifying the process of addressing all their auto claim requirements — enabling them to drop off their vehicle, obtain a rental, and consult with a claims expert all in one convenient location. We aim to cultivate deep and lasting relationships with our clients by delivering value, understanding their needs, and providing personalized, trustworthy advice.

Key Responsibilities:

If you are a caring and analytical individual with robust customer service capabilities, this role may be for you.

We are there for our clients immediately after an automobile incident to ensure they feel supported and their needs are addressed. As an Automobile Claims Consultant, you will offer guidance and assistance to clients, ensuring they feel cared for during their time of need.

Core Duties:

As an Automobile Claims Consultant, you will represent TD Insurance and assist in managing and coordinating a claim from initiation to resolution.

Your contributions will have a meaningful impact, allowing you to enhance your skills and thrive within our culture of care. As a valued member of our Auto Claims Team, your responsibilities may include:

• Delivering Results: Assist clients with claims from start to finish: Arrange towing, schedule appraisals, and explain the extent of their coverage under their policy.
• Collect, organize, and verify necessary information and documentation from all available sources to ensure a comprehensive compilation of facts for claim resolution.
• Evaluate estimates from new and preferred vendors to ensure fair settlements for damages incurred to a client's vehicle.
• Contribute to team productivity goals by maintaining a positive file count and open/close ratio.
• Collaborate with internal partners and stakeholders, as well as external vendors such as rental agencies and repair facilities.

Fostering Growth:

• Investigate coverage scenarios and apply this knowledge to client claim files.
• Learn and embody our customer-centric and strategic objectives while contributing to TD Insurance Group's goals.

Promoting a Culture of Care:

• Be available to greet and assist clients as they arrive at TD Auto Centres.
• Recognize that every case is unique; apply unbiased and appropriate methods to achieve file resolution, resulting in a fair and just claim settlement.
• Clearly communicate claims processing requirements to clients while maintaining detailed claims notes and providing timely updates and responses to inquiries.
• Actively participate as a team member and contribute to a positive workplace atmosphere.

Qualifications:

What You Need to Succeed:

We take pride in our diverse workforce. If you possess relevant experience not listed below, please share it in your resume or cover letter.

• One or more years of experience in claims adjusting is preferred, but we welcome applicants without specific claims experience who are eager to learn about the industry; postsecondary education is considered an asset.
• Exceptional customer service skills; committed to meeting or exceeding the expectations of both internal and external clients.
• Strong time management abilities and the capacity to thrive in a fast-paced environment with competing priorities.
• Proven negotiation skills to achieve positive outcomes when feasible.
• Demonstrated clear and professional written and verbal communication skills, along with strong active listening abilities.
• Ability to conduct thorough investigations; capable of effectively analyzing evidence and identifying discrepancies or gaps in data and reports.
• Demonstrated support for process improvements within the company.
• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred.
• Provincial claims licensing may be required.

About Us:

As a part of TD Bank Group, one of Canada's largest financial institutions, TD Insurance is dedicated to caring for Canadian families, making it easy to access the best advice, protection, and support in their moments of need.

TD Insurance offers a comprehensive range of products, including General Insurance and Life and Health. More than four million customers rely on us.

As the largest direct-to-consumer insurer in Canada, we are constantly innovating and providing exciting and rewarding career opportunities for our nationwide workforce.

Our Total Rewards Package:
Our Total Rewards package reflects our commitment to investing in our employees, helping them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several key plans such as health and wellness benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Additional Information:

We are pleased that you are considering a career with TD. Through regular development discussions, training programs, and a competitive benefits plan, we are committed to providing the support our employees need to thrive both professionally and personally.

Colleague Development:

If you are interested in a specific career path or wish to develop certain skills, we are here to assist you. You will have regular career, development, and performance discussions with your manager, as well as access to an online learning platform and various mentoring programs to help you unlock future opportunities. Whether you are passionate about assisting clients and want to broaden your experience or aspire to coach and inspire your colleagues, there are numerous career paths within our organization at TD – and we are dedicated to helping you identify opportunities that align with your goals.

Training & Onboarding:

We will provide comprehensive training and onboarding sessions to ensure you have everything you need to excel in your new role.

Interview Process:

We will reach out to candidates of interest to arrange an interview. We strive to communicate outcomes to all applicants via email or phone call.

Accommodation:
Your accessibility is important to us. Please inform us if you require accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us eliminate barriers so that you can participate throughout the interview process.

We look forward to hearing from you.

Language Requirement:

N/A