Automobile Claims Specialist

4 weeks ago


Calgary, Alberta, Canada Definity Full time
Job Overview

Automobile Claims Representative

Key Responsibilities:

  • Collaborate with a Team Leader to assess and resolve first-party automobile claims.
  • Deliver outstanding claims support to both internal and external customers.
  • Manage auto-related telephone claims until a satisfactory resolution is reached.
  • Clearly articulate the claims process to clients.
  • Evaluate coverage based on clients' insurance policies.
  • Ensure prompt investigation of all claims and work with vendors to facilitate resolution.
  • Maintain comprehensive records and accurately input data.
  • Authorize claims payments within designated limits.
  • Initiate salvage and subrogation processes for assigned claims.
  • Meet annual claims targets while ensuring a 100% file disposition rate each month.

Qualifications:

  • Minimum requirement of a high school diploma.
  • Experience in managing automobile claims and familiarity with auto insurance policies.
  • Preferred background in customer service and call center operations.
  • Proficient keyboarding skills and ability to efficiently navigate various systems.
  • Professional demeanor, friendly attitude, and ability to remain calm under pressure.
  • Exceptional communication skills, both written and verbal.
  • Bilingual candidates are considered an asset.
Compensation Package

Salary Range: $42,400 - $78,100

About Definity Insurance

Definity Insurance is committed to promoting diversity and inclusion within our workforce. We recognize that embracing a variety of perspectives is essential to our success. Our employees enjoy a comprehensive benefits package, which includes:

  • Flexible hybrid work arrangements.
  • Employee share ownership program.
  • Pension and savings plans with RRSP contributions.
  • Paid volunteer days and matching contributions for charitable donations.
  • Access to educational resources and tuition support.
  • A focus on inclusion through employee groups and support for diverse needs.
  • Wellness initiatives and recognition programs.
  • Discounts on products and services.

Please be aware that actual salaries may vary based on factors such as skills and experience. In addition to base compensation, eligible employees may participate in incentive programs. At Definity, we prioritize inclusion and accessibility. If you require accommodations during the recruitment process, please let us know. Background checks, including criminal history and leadership references, are a requirement for this position.


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