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Automobile Claims Consultant

3 months ago

Calgary, Alberta, Canada TD Bank Full time
Work Location:

Canada

Hours:

35

Line of Business:

TD Insurance

Compensation Overview:

We are dedicated to ensuring fair and equitable remuneration for all our employees. We encourage candidates to engage in open discussions with our HR Team regarding compensation-related inquiries, including specifics for this position.

Position Overview:

TD Insurance, a division of TD Bank Group, is committed to delivering exceptional experiences and reliable guidance to our clients. We offer protection against life's unforeseen events through a comprehensive array of products, including credit protection, life, health, travel, home, and automobile insurance. With over three million clients, our offerings are accessible through a network of more than 1,000 TD branches and online platforms.

In Canada, we operate two primary sectors: General Insurance and Life and Health. Our General Insurance division ranks among the leading home and auto insurance providers in the country and is recognized as the national leader in group insurance and affinity marketing. Our Life and Health division is the foremost provider of critical illness insurance and direct life and health insurance across Canada.

At TD Insurance, we prioritize creating an inclusive and accessible workplace for our employees. With a national workforce exceeding 4,000 individuals across Atlantic Canada, Quebec, Ontario, and Alberta, our organization is continually expanding, and we are committed to fostering your professional growth. We offer a stable and dynamic work environment where talent is valued, and professional development is a priority, allowing our employees to reach their full potential. More than just a job, we provide fulfilling career opportunities.

Our Auto Centre Teams serve as a comprehensive solution for clients by simplifying the process of addressing all their automobile claims needs — clients can drop off their vehicles, pick up rentals, and consult with claims professionals all in one convenient location. We aim to establish deep and lasting relationships with our clients by delivering value, understanding their requirements, and providing personalized, trustworthy advice.

Key Responsibilities:

If you are a compassionate and analytical individual with strong customer service abilities, this role may be a perfect fit for you.

We support our clients immediately following an automobile incident to ensure they feel cared for and their needs are addressed. As an Automobile Claims Consultant, you will offer guidance and assistance to clients, ensuring they feel supported during their time of need.

Core Duties:

As an Automobile Claims Consultant, you will represent TD Insurance and facilitate the claims process from initiation to resolution.

Your contributions will significantly impact our organization, allowing you to enhance your skills and thrive in our supportive culture. Your responsibilities may include:

  • Impactful Contributions:
    • Manage customer claims from initiation to completion: Arrange towing, schedule appraisals, and explain the customer's coverage under their policy.
    • Collect, organize, and verify necessary information and documentation from various sources to ensure a comprehensive and accurate claims resolution.
    • Evaluate estimates from new and preferred vendors to ensure fair settlements for damages incurred by the customer's vehicle.
    • Contribute to team productivity goals by maintaining a positive file count and open/close ratio.
    • Collaborate with internal partners and stakeholders, as well as external vendors such as rental services and repair shops.

  • Professional Development:
    • Investigate coverage scenarios and apply this knowledge to customer claims.
    • Learn and embody our customer-centric and strategic objectives while contributing to TD Insurance Group's goals.

  • Cultivating a Supportive Environment:
    • Welcome clients as they arrive at TD Auto Centres.
    • Recognize that each case is unique; apply unbiased and appropriate methods to achieve fair claim resolutions.
    • Clearly communicate claims processing requirements to clients while maintaining detailed claims notes and providing timely updates and responses to inquiries.
    • Actively participate as a team member and contribute to a positive workplace atmosphere.

Qualifications:

Essential Skills and Experience:

We take pride in our diverse workforce. If you possess relevant experience not listed below, please share it in your resume or cover letter.

  • One or more years of experience in claims adjusting is preferred, but we welcome applicants without specific claims experience who are eager to learn about the industry; postsecondary education is considered an asset.
  • Exceptional customer service skills; committed to meeting or exceeding the expectations of both internal and external clients.
  • Strong time management abilities and the capacity to thrive in a fast-paced environment with competing priorities.
  • Proven negotiation skills to achieve positive outcomes when feasible.
  • Excellent written and verbal communication skills, along with strong active listening capabilities.
  • Ability to conduct thorough investigations; effectively analyze evidence and identify discrepancies or gaps in data and reports.
  • Demonstrated support for process improvements within the organization.
  • Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred.
  • Provincial claims licensing may be required.

About Us:

As a division of TD Bank Group, one of Canada's largest financial institutions, TD Insurance is dedicated to supporting Canadian families by providing the best advice, protection, and assistance during their moments of need.

We offer a broad range of products, including General Insurance and Life and Health, with over four million customers relying on us.

As the largest direct-to-consumer insurer in Canada, we continuously innovate and provide exciting and rewarding career opportunities for our nationwide workforce.

Our Total Rewards Package:

Our Total Rewards package reflects our commitment to investing in our employees to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several key plans such as health and wellness benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Additional Information:

We are pleased that you are considering a career with TD. Through regular development discussions, training programs, and a competitive benefits plan, we are committed to providing the support our employees need to thrive both professionally and personally.

Please note that this job opportunity is subject to provincial regulations for employment purposes. Each province or territory within Canada may have its own set of regulations and requirements.

Employee Development:

If you are interested in a specific career path or wish to develop certain skills, we are here to assist you. You will have regular career, development, and performance discussions with your manager, along with access to an online learning platform and various mentoring programs to help you explore future opportunities. Whether you are passionate about assisting clients or aspire to coach and inspire your colleagues, there are numerous career paths within TD, and we are dedicated to helping you identify opportunities that align with your goals.

Training & Onboarding:

We will provide comprehensive training and onboarding sessions to ensure you have all the necessary tools to succeed in your new role.

Interview Process:

We will reach out to selected candidates to schedule interviews. We strive to communicate outcomes to all applicants via email or phone.

Accessibility:

Your accessibility is important to us. Please inform us if you require accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help eliminate barriers during the interview process.

We look forward to hearing from you.

Language Requirement:

N/A