Automobile Claims Consultant

Canada

35

TD Insurance

Compensation Overview:

We are dedicated to ensuring fair and equitable remuneration for all our employees. We encourage candidates to engage in open discussions with our HR Team regarding compensation inquiries, including specifics for this position.

Position Overview:

TD Insurance, a division of TD Bank Group, is committed to delivering exceptional experiences and reliable guidance to our clients. We offer protection against life's unforeseen events through a comprehensive array of products, including credit protection, life, health, travel, home, and automobile insurance. With over three million clients, our offerings are accessible through a network of more than 1,000 TD branches and online platforms.

In Canada, we operate two primary divisions: General Insurance and Life and Health. Our General Insurance division ranks among the leading home and auto insurance providers in Canada and is the national frontrunner in group insurance and affinity marketing. Our Life and Health division is recognized as the top provider of critical illness insurance and direct life and health insurance across the country.

At TD Insurance, we are devoted to cultivating an inclusive and accessible workplace for our employees. With a national workforce exceeding 4,000 individuals across Atlantic Canada, Quebec, Ontario, and Alberta, our organization is continually expanding, and we are committed to supporting your professional growth. We offer not just a job, but fulfilling career opportunities.

Our Auto Centre Teams serve as a comprehensive solution for clients, simplifying the process of addressing all their automobile claims needs — from vehicle drop-off to rental arrangements and consultations with claims professionals, all in one convenient location. We aim to establish enduring relationships with our clients by delivering value, understanding their requirements, and providing personalized, trustworthy advice.

Key Responsibilities:

If you are a compassionate and analytical individual with strong customer service capabilities, this role may be a perfect fit for you.

We support our clients immediately after an automobile incident, ensuring they feel cared for and that their needs are addressed. As an Automobile Claims Consultant, you will offer guidance and assistance to clients, ensuring they feel supported during their time of need.

Core Duties:

As an Automobile Claims Consultant, you will represent TD Insurance and facilitate the claims process from initiation to resolution.

Your role will encompass a variety of responsibilities, including:

• Manage customer claims from initiation to resolution: Arrange towing services, schedule appraisals, and clarify coverage details under the customer's policy.
• Collect, organize, and verify necessary information and documentation from various sources to ensure a comprehensive compilation of facts for claims resolution.
• Review estimates from new and preferred vendors to ensure fair settlements for damages incurred by the customer's vehicle.
• Contribute to team productivity by maintaining a positive file count and effective open/close ratios.
• Collaborate with internal partners and stakeholders, as well as external vendors such as repair shops and rental services.

Professional Development:

• Investigate coverage scenarios and apply this knowledge to customer claims.
• Understand and embody our customer-centric and strategic objectives while contributing to TD Insurance Group's goals.

Fostering a Supportive Environment:

• Welcome clients as they arrive at TD Auto Centres.
• Recognize that each case is unique; employ unbiased and appropriate methods to achieve fair and equitable claim resolutions.
• Clearly communicate claims processing requirements to clients while maintaining detailed records and providing timely updates on claim progress.
• Engage as a team member and contribute to a positive workplace atmosphere.

Qualifications:

Essential Skills:

We take pride in our diverse workforce. If you possess relevant experience not listed below, please share it in your resume or cover letter.

• One or more years of experience in claims adjusting is preferred, but we welcome applicants with a keen interest in the industry; postsecondary education is considered an asset.
• Exceptional customer service skills; committed to meeting or exceeding the expectations of both internal and external clients.
• Strong time management abilities and the capacity to thrive in a fast-paced environment with competing priorities.
• Proven negotiation skills to achieve positive outcomes when feasible.
• Demonstrated clear and professional written and verbal communication skills, along with effective active listening capabilities.
• Ability to conduct thorough investigations; adept at analyzing evidence and identifying discrepancies or gaps in data and reports.
• Support for company process enhancements.
• Candidates pursuing their Chartered Insurance Professional (CIP) designation or other relevant continuing education are preferred.
• Provincial claims licensing may be necessary.

About Us:

As a division of TD Bank Group, one of Canada's largest financial institutions, TD Insurance is dedicated to supporting Canadian families by providing the best advice, protection, and assistance during their critical moments.

TD Insurance offers a diverse range of products, including General Insurance and Life and Health. Over four million customers rely on our services.

As the largest direct-to-consumer insurer in Canada, we continuously innovate and provide exciting and rewarding career opportunities for our nationwide workforce.

Comprehensive Benefits Package:

Our benefits package reflects our commitment to our employees, helping them and their families achieve their financial, physical, and mental well-being goals. Our offerings include a base salary, variable compensation, and various key plans such as health and wellness benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development opportunities, and recognition programs.

Additional Information:

We are pleased that you are considering a career with TD. Through regular development discussions, training programs, and a competitive benefits plan, we are committed to providing the support our employees need to thrive both professionally and personally.

Please note that this job opportunity is subject to provincial regulations for employment purposes. Each province or territory within Canada may have its own specific regulations and requirements.

Employee Development:

If you are interested in a specific career path or wish to develop certain skills, we are here to assist you. You will have regular career and performance discussions with your manager, along with access to an online learning platform and various mentoring programs to help you unlock future opportunities. Whether you are passionate about customer service or aspire to coach and inspire your colleagues, there are numerous career paths within TD, and we are dedicated to helping you identify opportunities that align with your goals.

Training & Onboarding:

We will provide comprehensive training and onboarding sessions to ensure you have everything you need to excel in your new role.

Interview Process:

We will reach out to candidates of interest to arrange interviews. We strive to communicate outcomes to all applicants via email or phone.

Accessibility:

Your accessibility is important to us. Please inform us if you require accommodations (such as accessible meeting rooms or captioning for virtual interviews) to help remove barriers during the interview process.

We look forward to your application.

Language Requirement:

N/A