Technical Support Specialist

3 weeks ago

Brampton, Ontario, Canada 6 Digital Marketing Agency Inc. Full time
Position Overview

As a Technical Support Specialist at 6 Digital Marketing Agency Inc., you will play a crucial role in assisting users who encounter challenges with their computer systems. Your expertise will be essential in ensuring smooth operations and enhancing user experience.

Key Responsibilities
  • Assist Users: Provide support to users facing technical difficulties with their computers.
  • Research Solutions: Utilize user guides, technical manuals, and other resources to identify and implement effective solutions.
  • Training and Guidance: Offer advice and training to users based on their specific challenges.
  • Documentation: Maintain a comprehensive log of problems and solutions for reference by other technical support analysts.
  • Application Redesign: Collaborate in the redesign of applications and software to improve functionality.
  • Technical Support: Deliver business systems, network, and Internet support to users as needed.
  • Equipment Setup: Prepare and install equipment for employee use, ensuring proper installation of cables, operating systems, and software.
Work Environment

This role operates in a fast-paced environment, requiring adaptability and quick thinking.

Qualifications
  • Education: No formal degree, certificate, or diploma required.
  • Experience: Between 7 months to less than 1 year in a similar role.
  • Employment Type: Permanent position.
  • Language: Proficiency in English is required.
  • Work Hours: 30 to 35 hours per week.
Personal Attributes
  • Attention to Detail: Must be accurate in all tasks.
  • Proactive Approach: Initiative is essential for success in this role.
  • Organizational Skills: Strong organizational abilities are necessary.

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