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Xplore Inc. is seeking a skilled Technical Support Specialist to join our team in Woodstock, NB. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.
Key Responsibilities- Advanced technical troubleshooting with customers to resolve concerns related to internet/network connectivity and email
- Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner
- Liaising with internal departments to investigate and escalate technical issues as appropriate
- Documenting and prioritizing trouble tickets and technical issues on customer accounts
- Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements
- Completion of post-secondary education in a related field (or equivalent level of experience)
- Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
- Previous customer service experience is an asset
- Strong computer and troubleshooting skills with the ability to analyze and solve problems
- Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
- Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
- Self-motivated and driven with good time management and organizational skills
- Ability to follow guidelines and strong attention to detail
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
- Bilingualism is an asset (French/English)
Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. We are committed to creating an accessible environment and will accommodate disabilities during the selection process. As a condition of employment, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
