Technical Support Expert

6 hours ago


Charlottetown, Prince Edward Island, Canada IO Solutions Contact Center Full time
IO Solutions Contact Center

We are seeking a skilled Technical Support Expert to join our dynamic team at IO Solutions Contact Center in Charlottetown, PEI.

The estimated annual salary for this role is approximately $45,000-$65,000, depending on experience and qualifications.

About the Role

This is a full-time position that requires providing top-notch technical support to our valued frontline agents and members of our support teams. The ideal candidate will be passionate about problem-solving, technology-driven solutions, and customer service.

You will be responsible for:

  • Ensuring seamless communication and support through various channels;
  • Resolving user issues with computer systems and networks;
  • Providing advice and training to users in response to identified difficulties;
  • Maintaining a problems and solutions log for use by other technical support analysts;
  • Participating in the redesign of applications and software;
  • Supervising other technical support workers;
  • Setting up equipment for employee use and performing backup and recovery operations.
Requirements

To be successful in this role, you must possess:

  • Proficiency in English language, both spoken and written;
  • A college or CEGEP education in a relevant field (e.g., Computer Science, Information Technology);
  • A minimum of 2 years of experience in a related field, such as technical support or help desk assistance;
  • Legal authorization to work in Canada;
  • Willingness to relocate to Charlottetown, PEI.
Benefits

We offer:

  • Employee discounts with IO Solutions partners;
  • A dynamic and welcoming work environment;
  • A multicultural team that makes you feel challenged and appreciated;
  • A real opportunity to build a rewarding career through our Advancement Program;
  • Job stability.


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