Technical Service Expert

2 months ago


Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

Career Overview

As a Technical Support Specialist at Advantage Communications, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to receive and respond to inbound customer inquiries, providing timely and accurate solutions to technical issues related to our products and services.

Key Responsibilities

  • Provide top-notch customer service by resolving technical issues and answering customer inquiries in a professional and courteous manner.
  • Utilize your problem-solving skills to troubleshoot and resolve complex technical issues.
  • Document and update customer records accurately and efficiently.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Stay up-to-date with product knowledge and technical developments to provide informed solutions.

Requirements

  • High school diploma or equivalent required.
  • Excellent communication and presentation skills.
  • Prior technical service or call center experience preferred.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.

Benefits

  • Competitive hourly rate of $13.70 for 37.5 hours per week.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.


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