Technical Support Specialist

2 months ago


Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

Career Overview

A Technical Support Representative at Advantage Communications plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing timely and effective technical support to our customers, ensuring their issues are resolved efficiently and to their satisfaction.

Key Responsibilities

  • Respond to customer inquiries and resolve technical issues in a professional and courteous manner.
  • Provide accurate and timely information to customers, ensuring their needs are met and exceeded.
  • Document and update customer records in our systems, ensuring accurate and up-to-date information.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and technical skills to provide expert support to customers.

Requirements

  • High school diploma or equivalent required.
  • Excellent communication and presentation skills.
  • Prior technical service or call center experience preferred.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Strong problem-solving skills and attention to detail.

What We Offer

  • A competitive hourly rate of $13.70 for 37.5 hours per week.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A supportive and collaborative work environment.
  • Opportunities for career growth and professional development.

Location

  • 265 Brackley Point Rd, Charlottetown, PE.
  • Future consideration for remote work arrangements.


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