Technical Support Specialist
4 weeks ago
Career Overview
A Technical Support Specialist at Advantage Communications receives inbound calls from customers to troubleshoot and resolve technical issues with our products and services. We provide paid training and ongoing coaching to ensure success. Our team is dedicated to delivering exceptional customer experiences.
Key Responsibilities
- Deliver prompt and professional support to customers via phone and other channels
- Accurately document and update customer records
- Collaborate with internal teams to resolve complex issues
- Meet and exceed performance goals
Benefits
- Competitive hourly rate of $13.70
- Opportunities for career growth and advancement
- Comprehensive benefits package
Requirements
- High school diploma or equivalent
- Excellent communication and problem-solving skills
- Prior technical support experience preferred
Location
- Charlottetown, Prince Edward Island
- Work-from-home opportunities available
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