Technical Support Specialist

1 month ago


Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

Career Opportunity

A Technical Support Representative with Advantage Communications receives inbound phone calls from users to help them troubleshoot and resolve technical issues with their products and services. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for talented individuals to join our team and will give you the tools and support you need to excel.

Key Responsibilities

  • Go the extra mile to delight our customers
  • Meet and exceed set goals
  • Build sustainable relationships of trust through open and interactive communication
  • Accurately document and update records in required systems
  • Provide prompt resolutions to customer inquiries by providing appropriate and accurate information
  • Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner
  • Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable

Benefits

  • Paid time off
  • Medical, Dental and Vision
  • Employee Assistance Program
  • Career growth opportunities

Requirements

  • Must be legally entitled to work in Canada
  • Must reside in Prince Edward Island
  • Applicants must be 18 years of age or older
  • Requires high school diploma or equivalent
  • Excellent communication and presentation skills
  • Prior technical service or call center experience is preferred

Compensation

  • $13.70/hour for 37.5 hrs/week

Location

  • 265 Brackley Point Rd. Charlottetown, PE

Work Arrangement

  • Future Consideration


  • Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewA Technical Support Specialist at Advantage Communications receives inbound calls from customers to troubleshoot and resolve technical issues with our products and services. We provide paid training and ongoing coaching to ensure success. Our team is dedicated to delivering exceptional customer experiences.Key ResponsibilitiesDeliver prompt...


  • Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewAs a Technical Support Specialist at Advantage Communications, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and effective technical support to our clients, ensuring their products and services are functioning optimally.Key ResponsibilitiesRespond to customer...


  • Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewAs a Technical Support Specialist at Advantage Communications, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and effective technical support to our clients, ensuring their products and services are functioning optimally.Key ResponsibilitiesRespond to customer...


  • Charlottetown, Prince Edward Island, Canada CB Canada Full time

    Job SummaryCB Canada is seeking a highly skilled Bilingual Technical Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing top-notch technical support to our internal business partners.Key ResponsibilitiesRespond to phone calls, email, and personal requests for technical support in a fast and friendly...


  • Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewA Technical Support Representative at Advantage Communications plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing timely and effective technical support to our customers, ensuring their issues are resolved efficiently and to their satisfaction.Key...


  • Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewA Technical Support Representative at Advantage Communications plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing timely and effective technical support to our customers, ensuring their issues are resolved efficiently and to their satisfaction.Key...


  • Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OpportunityA Technical Support Representative with Advantage Communications receives inbound phone calls from customers to troubleshoot and resolve technical issues with their products and services. We provide paid training and consistent coaching to ensure success. We are committed to developing tomorrow's leaders and provide the tools and support...


  • Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OpportunityA Technical Support Representative with Advantage Communications receives inbound phone calls from users to help them troubleshoot and resolve technical issues with their products and services. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for talented...


  • Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OpportunityA Technical Support Representative with Advantage Communications receives inbound phone calls from users to help them troubleshoot and resolve technical issues with their products and services. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for talented...


  • Charlottetown, Prince Edward Island, Canada CB Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Supervisor to join our team at CB Canada. As a key member of our IT operations team, you will be responsible for providing leadership and guidance to a team of technical support analysts, ensuring the delivery of exceptional customer service and support to our clients.Key...


  • Charlottetown, Prince Edward Island, Canada CB Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Supervisor to join our team at CB Canada. As a key member of our IT operations team, you will be responsible for providing leadership and guidance to a team of technical support analysts, ensuring the delivery of exceptional customer service and support to our clients.Key...

  • Technical Specialist

    2 weeks ago


    Charlottetown, Prince Edward Island, Canada Iron Systems Full time

    Job Title: Technical AnalystJob Summary:Iron Systems is a leading provider of custom-built computing infrastructure platforms. As a Technical Analyst, you will play a key role in delivering innovative solutions to our clients. Key Responsibilities:* Collaborate with clients to analyze functional requirements and develop technical designs that meet business...


  • Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewAs a Technical Support Specialist at Advantage Communications, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to receive and respond to inbound customer inquiries, providing timely and accurate solutions to technical issues related to our products and services.Key...


  • Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

    Career OverviewAs a Technical Support Specialist at Advantage Communications, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to receive and respond to inbound customer inquiries, providing timely and accurate solutions to technical issues related to our products and services.Key...


  • Charlottetown, Prince Edward Island, Canada Early Childhood Development Association of PEI Full time

    As a key member of our team at the Early Childhood Development Association of PEI, the Pedagogical Support Specialist will be responsible for ensuring the overall safety and well-being of children in our care.They will provide support to our educators during documentation time, helping to maintain accurate records of children's progress and development.The...


  • Charlottetown, Prince Edward Island, Canada Iron Systems Full time

    Job Title: Technical AnalystJob Summary:Iron Systems is a leading provider of custom-built computing infrastructure platforms. As a Technical Analyst, you will play a key role in executing the change management process, working closely with clients and the Supervisor of Digital Content to ensure seamless implementation of technical solutions.Key...


  • Charlottetown, Prince Edward Island, Canada Asteco Immigration Consulting Limited Full time

    We are seeking an experienced Office Support Specialist to join our team at Asteco Immigration Consulting Limited. The successful candidate will be responsible for arranging and coordinating seminars, conferences, and other events. They will also be responsible for coordinating the flow of information within the team, opening and distributing mail, and...


  • Charlottetown, Prince Edward Island, Canada 9483527 Canada Inc Full time

    Administrative Support Specialist At 9483527 Canada Inc, we are seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will play a key role in ensuring the smooth operation of our HR department. Responsibilities: * Coordinate the activities of the HR department to ensure they meet the...


  • Charlottetown, Prince Edward Island, Canada 9483527 Canada Inc Full time

    Administrative Support Specialist At 9483527 Canada Inc, we are seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will play a key role in ensuring the smooth operation of our HR department. Responsibilities: * Coordinate the activities of the HR department to ensure they meet the...


  • Charlottetown, Prince Edward Island, Canada beBee Professionals Full time $30,000 - $40,000

    beBee Professionals is seeking a highly skilled Administrative Support Specialist to join our team in Charlottetown. As a key member of our team, you will be responsible for providing exceptional customer service, managing administrative tasks, and maintaining a positive and welcoming work environment.Key Responsibilities:Greet and assist visitors, ensuring...