Technical Support Specialist
2 months ago
Career Overview
As a Technical Support Specialist at Advantage Communications, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and effective technical support to our clients, ensuring their products and services are functioning optimally.
Key Responsibilities
- Respond to customer inquiries and resolve technical issues in a professional and courteous manner.
- Provide accurate and timely information to customers, ensuring their needs are met and exceeded.
- Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
- Document and update customer records in our systems, ensuring accurate and up-to-date information.
- Participate in ongoing training and development to enhance technical skills and stay up-to-date with industry trends.
Requirements
- High school diploma or equivalent required; post-secondary education in a related field an asset.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Prior technical service or call center experience preferred, but not required.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits
- Competitive hourly rate of $13.70 for 37.5 hours per week.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
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