Bilingual Technical Support Specialist
2 weeks ago
Job Summary
CB Canada is seeking a highly skilled Bilingual Technical Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing top-notch technical support to our internal business partners.
Key Responsibilities
- Respond to phone calls, email, and personal requests for technical support in a fast and friendly manner
- Troubleshoot and support software applications, various hardware/software configurations, and run appropriate testing and diagnostics
- Document incidents/problems, troubleshooting steps taken, and comments in a ticketing management system
- Work in a fast-paced environment, able to adapt to frequent change, and be able to work a flexible schedule
Requirements
- 2-4 years of experience in an IT role or technical call center
- Ability to demonstrate a solid understanding of basic network components and concepts
- Ability to provide support to end-users on a variety of topics, including MAC OSX and Windows 7/8/10, MS Office, printers, mobile devices, and email issues
Working Conditions
Hours of Operation: Monday - Friday, 9:00am - 5:30pm AST
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