Bilingual Technical Support Specialist

2 weeks ago


Charlottetown, Prince Edward Island, Canada CB Canada Full time

Job Summary

CB Canada is seeking a highly skilled Bilingual Technical Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing top-notch technical support to our internal business partners.

Key Responsibilities

  • Respond to phone calls, email, and personal requests for technical support in a fast and friendly manner
  • Troubleshoot and support software applications, various hardware/software configurations, and run appropriate testing and diagnostics
  • Document incidents/problems, troubleshooting steps taken, and comments in a ticketing management system
  • Work in a fast-paced environment, able to adapt to frequent change, and be able to work a flexible schedule

Requirements

  • 2-4 years of experience in an IT role or technical call center
  • Ability to demonstrate a solid understanding of basic network components and concepts
  • Ability to provide support to end-users on a variety of topics, including MAC OSX and Windows 7/8/10, MS Office, printers, mobile devices, and email issues

Working Conditions

Hours of Operation: Monday - Friday, 9:00am - 5:30pm AST



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