Technical Support Specialist for Oracle Fusion Cloud CRM

2 weeks ago

Charlottetown, Prince Edward Island, Canada Iron Systems Full time

About the Role:

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms. We are seeking a highly skilled Technical Support Specialist for Oracle Fusion Cloud CRM to join our team.

Key Responsibilities:

We are looking for a skilled individual to provide exceptional support to clients with eCRM composable solutions. The successful candidate will be responsible for:

  • Providing production issue support to clients with eCRM composable solutions, comprised of Government's prebuilt components and Oracle Fusion Cloud CRM;
  • Troubleshooting and performing root cause analysis to solve problems in an integrated environment;
  • Ensuring proper and best practice fixes are implemented;
  • Ensuring clients are kept informed of the status of their production issues;
  • Leveraging program skills in Angular, HTML, API's, and/or Oracle Fusion Cloud and continuing to add to the composable components when time permits;
  • Building applications/solutions comprised of the composable modules to meet simple client solutions and needs;
  • Modifying existing Angular code or creating new code in accordance with approved design specifications, best coding practices, and technical guidelines, to ensure high quality and performance of the resulting module(s);
  • Working with various stakeholders to develop and document the technical design for applications;

Requirements:

The ideal candidate will have a minimum of two (2) years of demonstrated experience as a Developer or Support Desk Analyst/Developer in a complex environment (front end, middle, and back end). This experience must include:

  • Providing exceptional support to Clients;
  • Addressing issues requiring code that is well designed, tested, and put into a production environment;
  • Developing or supporting web applications;
  • Experience with some existing and emerging software development tools, frameworks, and languages;
  • Experience with web technologies, protocols, and tools;
  • Using open source frameworks to create microservices;

Additional Requirements:

The successful candidate will also have a minimum of one (1) year of demonstrated experience in delivering and/or supporting solutions using:

  • Angular;
  • HTML, JSON, XML;
  • CSS, SASS;
  • Microsoft Graph or SharePoint;
  • Oracle Fusion Cloud CRM;

Preferred Skills and Abilities:

The following skills and abilities are considered assets:

  • Customer service orientation;
  • Exceptional root cause analysis skills;
  • Strong critical reasoning skills;
  • Experience working with MS Azure DevOps and managing its boards;
  • Strong written and verbal communication skills;

About Iron Systems:

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms. We are an equal opportunities employer and welcome applications from qualified candidates.

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