Patient Registration and Administrative Support Specialist
3 weeks ago
Administrative Coordinator, Reproductive Mental Health Services
BC Women's Hospital & Health Centre
Vancouver, BC
Key Responsibilities
- Manage the scheduling and coordination of patient appointments, including urgent assessments and complex interdisciplinary meetings, ensuring timely communication with patients and healthcare professionals.
- Facilitate patient registration upon arrival, ensuring all demographic and relevant information is accurate and complete, and notify the appropriate healthcare staff of patient arrivals.
- Conduct referral processes, which include gathering necessary information for specialty clinics, performing data entry, and managing patient documentation.
- Maintain comprehensive records through data entry, information collation, and log management, ensuring accurate tracking of patient statistics.
- Prepare and distribute various documents, including correspondence, reports, and meeting minutes, utilizing word processing and spreadsheet software to ensure clarity and professionalism.
- Provide reception and clerical support, including answering phone inquiries, greeting patients, and managing daily schedules, while directing complex issues to the appropriate personnel.
- Offer administrative assistance to senior management and departmental staff, including meeting coordination, document routing, and general office management tasks.
- Undertake additional duties as required to support departmental operations.
Qualifications and Skills
- Completion of Grade 12 and two years of relevant experience, or an equivalent combination of education and experience.
- Proficient typing skills (minimum 45 words per minute) and knowledge of medical terminology.
- Strong verbal and written communication abilities.
- Excellent interpersonal skills and the ability to work collaboratively.
- Organizational skills and the ability to manage multiple tasks effectively.
- Capability to operate relevant office equipment and perform physical tasks associated with the role.
- A commitment to fostering reconciliation and understanding of Indigenous Peoples' rights and historical contexts is highly valued.
What We Offer
At PHSA, we are dedicated to providing exceptional patient care. Our employees play a crucial role in supporting the health and well-being of individuals and families across British Columbia. We prioritize your well-being by offering a range of health and wellness programs, as well as professional development opportunities.
- Join one of BC's largest employers, with extensive opportunities for career growth and recognition.
- Access to a wide array of professional development programs, including specialized training courses.
- Comprehensive benefits package, including a pension plan and wellness resources.
- Generous vacation entitlement and annual statutory holidays.
- Flexible work options to support a healthy work-life balance.
- Access to a discount program offering various local and national perks.
About Us
BC Women's Hospital & Health Centre is committed to enhancing the health of women, newborns, and families through a wide range of services, research, and education. We strive to create an inclusive and culturally safe environment for all employees and applicants.
PHSA is dedicated to equity in hiring practices and actively seeks to create a diverse workforce. We encourage applications from individuals belonging to historically marginalized groups.
Our commitment to addressing Indigenous-specific racism is a priority, and we welcome Indigenous individuals to apply.
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