Director of Membership Growth

4 weeks ago

Calgary, Alberta, Canada KidStrong Full time

Benefits:

  • Performance-based bonuses
  • Flexible working hours
  • Career advancement opportunities
  • Professional training and development

The Full-Time Membership Engagement Leader is crucial in driving growth for a network of KidStrong Centers. This role is primarily accountable for achieving and surpassing objectives related to member acquisition, retention, and community involvement.

In this pivotal role, the Membership Engagement Leader will exhibit a profound understanding and enthusiasm for the KidStrong brand and curriculum to achieve and exceed sales targets. A strong focus on lead generation and follow-up is essential for success in this position.

Maintaining impeccable records of company-generated leads is mandatory. A commitment to developing the lead pipeline through community outreach and self-initiated partnerships is necessary.

This position requires flexibility, as it involves making calls and engaging with parents during their available times, including mornings, evenings, and weekends.

The role is based remotely after a 90-day probation period, contingent upon meeting key performance indicators.

KEY RESPONSIBILITIES:
  • Drive membership sales through high-volume outbound communications on incoming leads (typically over 50 calls/texts per day).
  • Ensure effective communication with supported centers to guarantee that observations, trials, and new members receive an exceptional onboarding experience.
  • Self-motivation and management to surpass KidStrong sales objectives.
  • Oversee the sales processes and systems.
  • Manage sales data and present assessments of sales performance and strategies to enhance overall portfolio results to regional leadership.
  • Collaborate closely with Area Developers and General Managers to streamline scheduling for observations, trials, and enrollments while managing inbound leads and adhering to recommended sales processes.
  • Respond promptly to all requests from KidStrong owners and client/lead inquiries.
  • Provide and uphold the highest level of customer service post-sale to maintain brand integrity.
  • Support center-level initiatives as needed, including maintenance and training.
  • Work five days a week, including one weekend day, with hours tailored to the needs of the supported centers.
  • Maintain reliable attendance at team meetings and community events.
QUALIFICATIONS:
  • Minimum of 2 years of experience in health, fitness, or hospitality sales is highly preferred.
  • Availability to work the required schedule; this role is not confined to standard business hours. Mobility to support the territory is essential.
  • Familiarity with systems such as ZenPlanner, Sales Messenger, HubSpot, Google Sheets/Docs/Slides, and auto-dialer systems is preferred but not mandatory.
  • Strong preference for candidates with prior experience in outbound phone sales (typically over 50 calls per day).
  • Demonstrated history of exceeding sales targets and quotas.
  • Strong sales orientation and comfort with outbound sales activities.
  • Ability to act swiftly during promotional periods to maximize return on advertising investments.
  • Excellent verbal and written communication abilities.
  • Entrepreneurial mindset with a collaborative leadership style and a commitment to excellence.
  • Strong work ethic, integrity, and professional demeanor.
  • Practical experience with Microsoft Office products.
  • Prior experience with CRM systems (e.g., Salesforce) is strongly preferred.
SUPERVISORY RESPONSIBILITIES

This position does not involve direct supervision of employees.

INTERACTION SPHERE

The Membership Engagement Leader will collaborate closely with other regional leadership, KidStrong families, and prospective members.

CORE COMPETENCIES

To succeed in this role, an individual should demonstrate the following competencies:

  • Competitive: A strong internal drive to expand the KidStrong member base.
  • Results-Oriented Communication: Communicates clearly and persuasively in various situations; listens actively and seeks clarification; demonstrates effective presentation skills; participates in meetings; writes clearly and informatively.
  • Passionate/Professional: Engages with others positively and treats them with respect; maintains composure under pressure; takes responsibility for actions; follows through on commitments; welcomes feedback.
  • Organized: Prioritizes and plans work effectively; develops realistic action plans; sets achievable goals; focused on execution to deliver timely results; adapts to changing circumstances.
  • Resilient: Maintains an optimistic, solution-oriented mindset; rebounds from setbacks; listens actively; contributes to a positive team environment; prioritizes team success over individual interests.
  • Community Builder: A natural inclination to connect with and support KidStrong families; represents KidStrong with pride and enthusiasm in all interactions.

  • Membership Director

    2 days ago

    Calgary, Alberta, Canada KidStrong of Macleod Trail Full time

    About the RoleWe are seeking a highly motivated and results-driven Membership Director to join our team at KidStrong of Macleod Trail. As a key member of our sales team, you will be responsible for driving membership sales and accelerating growth in our territory.Key ResponsibilitiesDrive membership sales through high-volume outbound phone calls on inbound...

  • Membership Director

    2 days ago

    Calgary, Alberta, Canada KidStrong of Macleod Trail Full time

    About the RoleWe are seeking a highly motivated and results-driven Membership Director to join our team at KidStrong of Macleod Trail. As a key member of our sales team, you will be responsible for driving membership sales and accelerating growth in our territory.Key ResponsibilitiesDrive membership sales through high-volume outbound phone calls on inbound...

  • Membership Director

    2 days ago

    Calgary, Alberta, Canada KidStrong of Macleod Trail Full time

    About the RoleWe are seeking a highly motivated and results-driven Membership Director to join our team at KidStrong of Macleod Trail. As a key member of our sales team, you will be responsible for driving membership sales and accelerating growth in our territory.Key ResponsibilitiesDrive membership sales through high-volume outbound phone calls on inbound...

  • Membership Director

    2 days ago

    Calgary, Alberta, Canada KidStrong of Macleod Trail Full time

    About the RoleWe are seeking a highly motivated and results-driven Membership Director to join our team at KidStrong of Macleod Trail. As a key member of our sales team, you will be responsible for driving membership sales and accelerating growth in our territory.Key ResponsibilitiesDrive membership sales through high-volume outbound phone calls on inbound...

  • Membership Director

    7 days ago

    Calgary, Alberta, Canada KidStrong of Macleod Trail Full time

    About the RoleWe are seeking a highly motivated and results-driven Membership Director to join our team at KidStrong of Macleod Trail. As a key member of our sales team, you will be responsible for driving membership sales and accelerating growth for our territory of KidStrong Centers.Key ResponsibilitiesDrive membership sales through high-volume outbound...

  • Membership Director

    6 days ago

    Calgary, Alberta, Canada KidStrong of Macleod Trail Full time

    About the RoleWe are seeking a highly motivated and results-driven Membership Director to join our team at KidStrong of Macleod Trail. As a key member of our sales team, you will be responsible for driving membership sales and accelerating growth for our territory of KidStrong Centers.Key ResponsibilitiesDrive membership sales through high-volume outbound...

  • Director of Membership Growth

    4 weeks ago

    Calgary, Alberta, Canada KidStrong Full time

    Benefits:Performance-based bonusesFlexible working hoursCareer advancement opportunitiesProfessional training and developmentThe Full-Time Membership Director is pivotal in driving growth for a network of KidStrong Centers. This role is accountable for achieving and surpassing objectives related to member acquisition, retention, and community involvement.In...

  • Director of Membership Growth and Retention

    4 days ago

    Calgary, Alberta, Canada MNP Community & Sport Centre Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as the Director of Membership Growth and Retention. This key role will be responsible for driving membership growth and retention, filling programs and services to capacity, and cultivating partnerships to enhance the member journey.Key ResponsibilitiesMembership Growth...

  • Director of Membership Growth and Retention

    4 days ago

    Calgary, Alberta, Canada MNP Community & Sport Centre Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as the Director of Membership Growth and Retention. This key role will be responsible for driving membership growth and retention, filling programs and services to capacity, and cultivating partnerships to enhance the member journey.Key ResponsibilitiesMembership Growth...

  • Director of Membership Growth and Retention

    3 days ago

    Calgary, Alberta, Canada MNP Community & Sport Centre Full time

    About the RoleThe Director of Membership Growth and Retention will be responsible for driving membership growth and retention, developing and implementing strategies to fill programs and services to capacity, cultivating partnerships, and building external communications plans. This role will also oversee member engagement, develop innovative advertising...

  • Director of Membership Growth and Retention

    3 days ago

    Calgary, Alberta, Canada MNP Community & Sport Centre Full time

    About the RoleThe Director of Membership Growth and Retention will be responsible for driving membership growth and retention, developing and implementing strategies to fill programs and services to capacity, cultivating partnerships, and building external communications plans. This role will also oversee member engagement, develop innovative advertising...

  • Director of Membership Growth

    4 weeks ago

    Calgary, Alberta, Canada KidStrong Full time

    Benefits:Performance-based bonusesFlexible working hoursCareer advancement opportunitiesProfessional training and developmentThe Full-Time Membership Director is pivotal in driving the expansion of KidStrong Centers. This role is accountable for achieving and surpassing objectives related to member acquisition, retention, and community involvement.In this...

  • Membership Growth Specialist

    3 weeks ago

    Calgary, Alberta, Canada KidStrong of Macleod Trail Full time

    About KidStrong of Macleod Trail KidStrong of Macleod Trail is a dynamic and growing fitness center dedicated to providing exceptional programs for children. We are committed to fostering a fun, engaging, and supportive environment where kids can develop their physical, mental, and social skills. Membership Growth Specialist We are seeking a highly...

  • Membership Director

    4 days ago

    Calgary, Alberta, Canada KidStrong Full time

    Job SummaryWe are seeking a highly motivated and results-driven Membership Director to join our team at KidStrong. As a key member of our sales team, you will be responsible for driving membership sales, building strong relationships with our centers, and exceeding sales targets.Key ResponsibilitiesDrive Membership Sales: Develop and execute a sales strategy...

  • Membership Director

    4 days ago

    Calgary, Alberta, Canada KidStrong Full time

    Job SummaryWe are seeking a highly motivated and results-driven Membership Director to join our team at KidStrong. As a key member of our sales team, you will be responsible for driving membership sales, building strong relationships with our centers, and exceeding sales targets.Key ResponsibilitiesDrive Membership Sales: Develop and execute a sales strategy...

  • Membership Engagement Leader

    4 weeks ago

    Calgary, Alberta, Canada KidStrong of Macleod Trail Full time

    Benefits:Performance-based bonuses Flexible working hours Career advancement opportunities Training and professional development The Full-Time Membership Director is pivotal in driving growth for a network of KidStrong Centers. This role is accountable for achieving and surpassing objectives related to member acquisition, retention, and community...

  • Membership Services Coordinator

    4 weeks ago

    Calgary, Alberta, Canada Law Society of Alberta Full time

    About the Role: The Law Society of Alberta is dedicated to overseeing the legal profession in the public interest. The Membership department plays a crucial role in this mission by managing application processes and addressing inquiries related to membership status, indemnity adjustments, and renewals. Key Responsibilities: Administer membership...

  • Membership Coordinator

    7 days ago

    Calgary, Alberta, Canada Law Society of Alberta Full time

    About the RoleThe Law Society of Alberta is seeking a highly skilled and experienced Membership Coordinator to join our team. As a key member of the Membership department, you will play a critical role in supporting the administration of membership applications, membership status changes, and membership renewals.Key ResponsibilitiesSupport the Membership...

  • Membership Coordinator

    5 days ago

    Calgary, Alberta, Canada Law Society of Alberta Full time

    About the RoleThe Law Society of Alberta is seeking a highly skilled and experienced Membership Coordinator to join our team. As a key member of the Membership department, you will play a critical role in supporting the administration of membership applications, membership status changes, and membership renewals.Key ResponsibilitiesSupport the Membership...

  • Membership Coordinator

    2 days ago

    Calgary, Alberta, Canada Law Society of Alberta Full time

    About the RoleThe Law Society of Alberta is seeking a highly skilled and experienced Membership Coordinator to join our team. As a key member of the Membership department, you will play a critical role in supporting the administration of membership applications, membership status changes, and other related processes.Key ResponsibilitiesSupport the Membership...